THE CHALLENGE
During times of generational change, businesses often face a challenge in retaining the knowledge of experienced employees who are retiring or leaving. This challenge arises due to critical knowledge being locked in information silos and a lack of sharing of knowledge. This results in missed opportunities for innovation, the risk of reduced productivity, and the stagnation of important processes within the organization. If individuals or teams fail to share their knowledge or expertise, it can lead to redundant efforts, wasted time and resources, and even errors or mistakes.Furthermore, when employees are unaware of the knowledge or skills possessed by their colleagues, it can result in missed opportunities for learning and growth. Ultimately, this hinders the overall success of the organization. In today’s fast-paced and constantly evolving business environment, knowledge sharing is critical for staying competitive and adapting to change.
OUR APPROACH & SOLUTION
We provided comprehensive support to our client in the upkeep and management of their SharePoint-based knowledge management platform. The scope included the identification of specific needs and requirements, and the development of a customized solution that addressed their unique challenges. This involved ongoing maintenance and updates to ensure the platform remained secure and up-to-date and the provision of a dedicated user training and support to ensure that employees were able to fully leverage the platform’s capabilities. By working closely with the client and providing ongoing support, we were able to help them maximize the value of their knowledge management platform, streamline their processes, and ultimately achieve greater success in their business operations.
THE RESULT & IMPACTS
